• Hannah K


    My parents just moved to the Mountain House area in a newly built residential area. We had the pleasure of having Damian Fernandez come out to test our water and explain to us the process of having the Kinetico water softener installed in their new home.

    We faced a couple barriers during his presentation and explanation, for example- my parents have a limited ability to speak and understand English, we had another consultant at the house at the same time due to scheduling mistakes on our part, etc.. but throughout the whole time, Damian was nothing short of friendly and patient as I took extra time to translate for my parents, and as we were interrupted often from other consulting services in our home. He thoroughly presented us with all options in pricing and equipment, gave expertise analogies and recommendations, and at the end he respectfully gave us honest quotes and estimates based on my parent's wishes. This whole system is a new concept and experience for my family, and Damian did an excellent job making sure we understood all pros and cons to each choice. Excellent customer service.

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